Questions & Answers
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What is VGIFTSHOP?
Answer: vgiftshop.com is an internet base company whose mission is to deliver selective and quality products of both branded and own lable with the very best to its customers in Pakistan and around the world.
vgiftshop has been established to spread happiness through gifts delivery.We believe in serving our customers with respect and faith
What exactly happens after ordering?
Answer: Our mission is to build long term relationships with our customers and clients and provide exceptional customers services by delivering the best quality products.
For customers satisfaction our delivery Staff do nor leave address until Customer checked all items and Said OK with Quality & Number of items.. However, if still and complain we follow our return policy, our Customers are our Family
Q. What is vgiftshop's 100% Satisfaction Guarantee?
Answer: Dear customer if do you want deliver order on same address you can pay cash on delivery or if do you want send as a gift on another address then we cant receive payment from receiver so you can pay through Credit Card/Debit Card, Easypaisa/Mobicash,Bank Transfer or Western Union.Click here for payment Details https://www.vgiftshop.com/payment-details/
Q. What are delivery and shipment time?
Answer: Our Delivery Services are available all over Pakistan.Same Day Delivery Services.Midnight Delivery Services 12 o ClockSpecific-Time Delivery Services.
Q. Is my Credit Card Number/Bank A/C. Number Secure?
Answer: Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
Q.How do i feel sure that you have correctly registered the order placed?
Answer: After you have placed the order, you will receive an e-mail confirming each order registered with vgiftshop.com Please check your e-mail inbox or junk mail folder and if you want any correction
Q. Midnight Delivery Services is possible 12 o Clock?
Answer: 12 o Clock Midnight delivery Services is available in major cities including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi,Hyderabad, Multan, Peshawar, Sialkot. Please call or e-mail to check for other cities.
Q. Specific Time Delivery is possible?
Answer: Specific Time Delivery is available in all major cities including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi,Hyderabad, Multan, Peshawar, Sialkot. Please call or e-mail to check for other cities.
Q. Same Day Delivery ia Available?
Answer: Same day delivery Services is available in major cities including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi,Hyderabad, Multan, Peshawar, Sialkot. Please call or e-mail to check for other cities.
Q. What is standard shippind and handling charges?
Free Delivery Across Pakistan.
What is ``package tracking`` in my orders?
Answer: Our customers are our family,Customer can Complain can be submitted in 24 hours of delivery for Non perishable item for Food item 3 hours, we will work with you and we will replace the items with return of previous items from you if there was genuine compromise in the quality of the product.
ORDERS AND RETURNS
Our refund policy?
Yes we refund 80% cash amount incase customer cancel his order before 24 hours (if order not prepared), after this time slot refund Takes place within 7 days of cancellation.
if customer want to exchange his order with other Gift items (if order not prepared), Minimum time require for this 24 hours.if order for same date then exchange not possible.
Replace Gift items Complaint?
if any gift item delivered in damage condition or not same customer need to complaint to our customer support within 5 hours, company replace this item within 3 working hours. after this time slot complaint not acceptable.
Order Cancellation policy?
if customer want to cancel his order,, please inform us 24 hours before, if any customise item not prepared we can cancel his order as per customer demand and refund his amount within 7 working day.